FAQ's (Frequently Asked Questions)

Frequently Asked Questions

1. Where do you ship?

We currently ship to destinations worldwide, and so if your location isn’t listed at checkout, feel free to reach out and we’ll do our best to help.

2.  How long does shipping take?

Our average delivery time is 7 days, depending on your location. After placing your order, you’ll receive a confirmation email with tracking information once your item has shipped.

3. How much does shipping cost?

Shipping is free, regardless of the destination. Express options are available in some instances. You can view the shipping cost before completing your purchase at checkout.

4. Where do your products come from?

We source our products from trusted suppliers around the world, mainly in the US, UK, China, & Southeast Asia. Each item is carefully selected for its exceptional quality, distinctive design, and reliability.

5. Do you accept returns or exchanges?

Yes — if you’re not satisfied with your order, you can request a return or exchange within 30 days of receiving your item. Please visit our Refund policy page for full details.

6. What if my item arrives damaged or is incorrect?

We’re so sorry! Please email us help.room.revive@gmail.com or use our contact form with your order number and a photo/description of the issue, and we’ll make it right as quickly as possible.

7. Can I cancel or change my order?

We process orders quickly, but if you reach out within 6 hours of placing your order, we may be able to cancel or update it. Please email us at help.room.revive@gmail.com as soon as possible.

8. How do I track my order?

Once your order ships, you’ll receive a tracking link by email. If you haven’t received one within 2 business days, contact us and we’ll help. Additionally, feel free to use the built-in tracking tool that's offered here.

9. Still have a question?

No problem — we’re here to help. Email us at help.room.revive@gmail.com or use the contact form, and we’ll get back to you within 2 hours.